Delivery and

returns

Due to high demand currently, there may be a minor delay your order.

FREE next working day delivery on all orders over £50
(Order before 12 pm for next working day delivery. UK Mainland only) 

Delivery (UK Mainland)

FREE next working day or a working day of your choice!
To select your chosen delivery day please add a note on the basket page and let us know when would suit you.

Can I track my order?

We will send you a tracking link as soon as your order is dispatched.

What if I'm out?

We provide a 'no signature required' service on all our deliveries, you can ask to have your order left in a safe place in the checkout.

Postcodes not covered by 'Next Day Delivery'

Some postcodes will take a little longer for delivery. The following postcodes will normally take 3-5 days for delivery, but it is still free.

IV1-28, IV36, IV40-42, IV52-54, IV63

KA1, KA3-15, KA17-21, KA23-26, KA28-30

KW1-3, KW5-14

PA36, PA38-40, PA50

PH19-26, PH30-41, PH49-50

PO30-PO41

Outside UK Mainland

We are unable to ship outside of mainland UK (including Northern Ireland and Scottish Islands). We are, however, happy to liaise with your UK freight forwarders for onward shipment outside the UK, please submit your order in the normal manner selecting the 'collect in store' option. Submit your freight forwarders details in the 'delivery address' field. We'll contact your freight forwarder to arrange delivery. If you have any queries please call or email us.

 

Please note: We cannot be held responsible for any local taxes or duties that may or may not occur when the goods arrive in the destination country. These costs (if any) are the responsibility of the customer.

Can I specify a date for delivery?

If there is a specific date on which you would like your order delivered, please state this when placing your order. We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested we will telephone or email you.

Returns, Cancellations and Delivery Policy

We take great care to ensure that all items that we sell are of high quality and want you to be fully satisfied with your shopping experience however occasionally you may wish to return an item to us.  Please take a note of our returns policy below and then print and complete the returns form and include this along with your returned item

Items should be returned to us unused, 100% clean and in a fully re-saleable condition within 28 days of their purchase.


Refunds and exchanges cannot be processed where goods are returned in an un-saleable condition.


Photographic evidence of items returned in an un-saleable condition will be provided to buyers where necessary.


Please return items back to us in their original packaging wherever possible.


Include a completed returns form with you return (below).


You are responsible for your own return costs unless the item is faulty.


We recommend that a tracked service is used for sending returns.


All items are thoroughly inspected on return and refunds and exchanges are processed as per your instructions following inspection.


Refunds where requested are for the original purchase cost of the product. Shipping costs are not refunded unless the item is faulty.


Many customers return their items back to us via Royal Mail.


We also recommend the service from Parcel2Go where you can book collections for your return at competitive prices from a range of different couriers. The weights and dimension of your return are printed on the outside of many of the boxes that we originally sent to you.


Please note that your right to cancel does NOT apply to special order, custom made or bespoke products such as wooden climbing frames and in-ground trampolines.

thetrampoline.co

1 Castleton Grove

Glasgow

G77 5LH

0141 280 1914

KEEP PLAYING

© 2020 thetrampoline.co