FAQ

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Who is a "User"?


Each person joins the platform is termed as a "User"




Who is the "Seeker"?


The "Seeker" is the person who seeks for knowledge via PeerSpot platform




Who is the "Provider"?


The "Provider" is the one who can share the relevant knowledge being sought by the "Seeker" via PeerSpot platform




Why to have a proper profile?


  • PeerSpot aims to bring professionals closer for meeting. When someone is willing to commits his/her time for a meeting, it’s very important to understand the person whom one is meeting. And that can be made easy by making a decent profile.
  • If you are a creative person, make sure to link your social presence that shows your creativity (Facebook, Instagram, Pinterest, etc.); if you are a content writer, one can know you only by reading your articles/posts, so make sure to link your blog or LinkedIn or Facebook account where you post your content
  • Your skills are something someone would consider you worth meeting. So, make sure to enter your most relevant skills in order (the best skill to be kept first).
  • In case of a meeting where you are a provider, it’s important for PeerSpot to have your payment acceptance method so as your meeting fees can be remitted easily. PeerSpot offers a host of options for payment remittance, i.e. UPI, PayTM, Google Pay and NEFT. You may link it accordingly.




How to set the meeting?


  • Seeker: Explore the profiles using search option, and spot the right peer
  • Seeker: Send him/her a meeting request (may request for discount, if meeting fee seems to be high)
  • Provider: Respond the meeting request (Accept/Reject/Spam); and may offer discount or waive off the fees, as may seem suitable
  • Seeker: make payment, as may be confirmed by the Provider, if the amount suits well. This enables a chat window between the two, allowing communicating to schedule a meeting.
  • Conclude the meeting schedule over chat – date, time, venue (or on-call).
  • “Schedule” the meeting, and sync it with your phone calendar.
  • Execute the meeting.
  • “Finish” the meeting.
  • Submit the “Feedback”.
  • Payment remittance by PeerSpot to the Provider, in sync with Meeting Policy.




How PeerSpot ensures payment mechanism?


  • PeerSpot treats the data security as the most important aspect of the business. And hence believes in deploying the most suitable tool for it. Entire platform rests on Amazon Web Server (AWS), which is considered one of the most secured platforms for data storage and operation.
  • PeerSpot facilitates payment via a very secure payment gateway, where your financial transactions are deeply end-to-end encrypted.
  • PeerSpot does not have access to such information, nor does it store them anywhere, as they are being operated as per the government guidelines.
  • In case of remittance, PeerSpot remits the payment to the Provider by the given UPI / PayTM / Google Pay / NEFT. And PeerSpot stores such information in an encrypted manner.




Can the scheduled meeting be cancelled?


  • Time is something, which is previous to all of us. And hence, it’s understood that both the “Seeker” and the “Provider” value the time of the other party.
  • So, yes – the meeting can be cancelled. Either party can cancel the meeting scheduled.

  • Payment in case of cancellation would be subject to the Payment and Refund Policy.




Can a party cancel the meeting before it gets scheduled?


Compatibility and acceptability are two essential things to consider. Hence, if either of the “Seeker” or the “Provider” feels the need to cancel the meeting prior it gets scheduled, it can be done by either party.




Will there be any Cancellation Charges?


  • Time is something, which is precious for all of us. And hence, it's understood that both the "Seeker" and the "Provider" value the time of the other party. So, yes - there is a penalty on meeting cancellation.
  • Refer Payment & Refund Policy




Will the "Seeker" & "Provider" receive any meeting reminders?


  • Yes. Once meeting is confirmed, both "Seeker" and "Provider" would receive email as well as in-app (push) notification of the meeting.
  • Whosoever has verified his/her mobile number in the Profile, will also receive an SMS notification.




How the payment to the "Provider" would be materialized?


  • Once the meeting will get completed “successfully” (after the Feedback & Review submission), within 72 hours, PeerSpot will release the payment to the Provider, as confirmed with the Seeker while fixing the Meeting.
  • The outcome of this process may be notified via SMS, WhatsApp Business, e-mail or notification (App or web) as “Payment Remittance”.




What are the charges/deductions being charged by the platform over and above the "Provider" fees?


  • The charged levied by PeerSPot are comprising of below elements:
    • Applicable GST
    • Payment Gateway Charges and
    • PeerSpot Commission,
  • Currently PeerSpot does not charge any amount towards TDS deductions.




Can the meetings fixed be extended?


Time is something, which is precious for all of us. And hence, it's understood that both the "Seeker" and the "Provider" value the time of the other party. So, yes – if both Seeker and Provider hold keen interest, and mutually agree to do so, they may choose to extend the meeting.




Can the "Seeker" leave the meeting in the middle of discussion?


Time is something, which is precious for all of us. And hence, it's understood that both the "Seeker" and the "Provider" value the time of the other party. We'd never wish your decision to be counter-productive. The "Seeker" can leave the meeting in the middle of the discussion, as per his/her will and wish. In such case, both the "Seeker" and the "Provider" would require to notify about the same on the platform. It's imperative for both the parties to reason the cause of cancellation of the meeting and notification of the same would be sent to the counterparty accordingly. In such case the “Seeker” won’t be entitled to any refund, and appropriately payment would be made to the "Provider", after applicable deductions.




Can the "Provider" leave the meeting in the middle of the discussion?


Time is something, which is precious for all of us. And hence, it's understood that both the "Seeker" and the "Provider" value the time of the other party. We'd never wish your decision to be counter-productive. The "Provider" can leave the meeting in the middle of the discussion, as per his/her will and wish. In such case, both the "Seeker" and the "Provider" would require to notify about the same on the platform. It's imperative for both the parties to reason the cause of cancellation of the meeting and notification of the same would be sent to the counterparty accordingly. In such case appropriately payment would be made to the "Provider", after applicable deductions.




A scheduled meeting requires to be rescheduled by the "Provider" or the "Seeker", and the "Seeker" or "Provider" is not agreeing to reschedule. How the payment would be handled in such case?


This platform is meant to have professional dialogues between the professionals and hence it's bound to bridge the "Seeker" and the "Provider". Though after persuasion both the "Seeker" and the "Provider" do not reach to a consensus on any schedule, either the “Seeker” or the “Provider” would require cancelling the meeting. Accordingly, the amount would be refunded back to the “Seeker” within 72 hours, after applicable deductions.




What if either the "Seeker" or the "Provider" do not click on "Finish"?


Clicking on "Finish" is a mandatory step. Once clicked “Finish”, it asks to submit “Feedback”. And submission of “Feedback” is mandatory for payment remittance. If, as a "Seeker" or "Provider", one does not confirm about completion of the meeting, the platform would assume that the meeting is incomplete, and so will not process the remittance.




Should Provider entertain a meeting requst over personal call by a Seeker?


PeerSpot values time and experiences of the professionals. And hence, strongly believe the same to be valued by the peers. PeerSpot communicates with the peers about each of the meeting actions, i.e. request, chat, payment, schedule, finish, feedback and remmittance. Thus, a Provider must entertain the meeting request only after a Seeker has cleared the payment (if not kept fees as zero or waived off the fees) and has scheduled the meeting on PeerSpot. Sometimes Seeker may attempt to meet a Provider over a call without making any payment towatds Provider's meeting fees. in such a scenario, PeerSpot will not be liable to pay meeting fees of the Provider.




Does it require for someone to be in the same city to meet a peer?


In-person meetings give outstanding experiences. However, PeerSpot would never wish knowledge flow to get restricted on account of geographical limitations. Hence, PeerSpot also facilitates Virtual Meetings, over a built-in Audio-Video tool. Such built-in tool facilitates virtual meeting without sharing contact details (phone number, hangout ID, zoom link, etc.).





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